Sign in with your organization identifier
Start in the correct FriendHRM tenant and let your assigned role route you to the workspace you are allowed to use.
Intended audience
- Admin
- HR
- Manager
- Employee
- SuperAdmin
FriendHRM User Manual
Practical, role-aware guidance for completing everyday FriendHRM work safely and confidently.
English edition
This manual is currently published in English. Reviewed translations will be added only after their content is professionally reviewed.
Browse the manual
Start with your role or jump directly to a task area. Guide links explain where work belongs but do not change your product access.
Search guides
24 guides available.
Everyone using FriendHRM
Start here
Set up access, understand the workspace, and recover safely when a sign-in path does not work.
Set up MFA and recover account access
Use an authenticator app when your tenant or platform policy asks for MFA, and use approved recovery paths when a device is unavailable.
Intended audience
- Admin
- HR
- Manager
- Employee
- SuperAdmin
Navigate FriendHRM and understand access-denied messages
Use the workspace navigation that is visible for your role, and treat an access-denied result as an authorization boundary rather than a sign-out or product failure.
Intended audience
- Admin
- HR
- Manager
- Employee
- SuperAdmin
Employees and tenant leaders
Employee self-service
Manage your own people, time, pay, benefits, learning, and support tasks.
Update your profile and review documents
Keep your personal information current through the available self-service fields and review documents that have been shared with you.
Intended audience
- Admin
- HR
- Manager
- Employee
Request leave and review your attendance
Use your self-service workspace to submit leave and review schedules or attendance information made available by your organization.
Intended audience
- Admin
- HR
- Manager
- Employee
Review payslips and benefits available to you
Use self-service pages to review issued payslips and benefits that your organization has made available to your account.
Intended audience
- Admin
- HR
- Manager
- Employee
Submit expenses and employee requests
Create a complete request with the evidence and details required by your organization, then track it through the assigned workflow.
Intended audience
- Admin
- HR
- Manager
- Employee
Use performance, learning, notifications, and support
Keep up with the tasks assigned to you by using self-service performance, learning, notifications, and helpdesk features.
Intended audience
- Admin
- HR
- Manager
- Employee
Managers, HR, and Admin
Manager workspace
Lead a team through approvals, coaching, wellbeing, and performance work.
Use the Manager workspace
Use the Manager workspace to lead assigned team work, while relying on the product to keep records and actions scoped to the correct organization and people.
Intended audience
- Admin
- HR
- Manager
Review team approvals, leave, and timesheets
Review only the team work assigned to you, make a clear decision with the available evidence, and keep exceptions inside the configured approval workflow.
Intended audience
- Admin
- HR
- Manager
Run one-to-ones and coaching activities
Use the assigned Manager workspace to prepare, record, and follow up on one-to-ones and coaching without turning sensitive discussions into broadly visible notes.
Intended audience
- Admin
- HR
- Manager
Review team sentiment and performance responsibly
Use team sentiment and performance views to support timely, fair follow-up while respecting role, record, and data-scope boundaries.
Intended audience
- Admin
- HR
- Manager
HR and Admin
HR and Admin operations
Run governed people, time, payroll, talent, workflow, reporting, and access operations.
Manage the people lifecycle
Use HR and Admin workspaces to manage employee records and lifecycle workflows through the controls and approvals configured for your tenant.
Intended audience
- Admin
- HR
Operate time and leave workflows
Review time and leave operations in the tenant workspace, then use policy configuration and controlled exception workflows for HR and Admin responsibilities.
Intended audience
- Admin
- HR
- Manager
Operate payroll with scoped access
Use the payroll workspace only when payroll is enabled for the tenant and your HR or Admin role has the required scoped access for the selected data.
Intended audience
- Admin
- HR
Operate recruitment and talent workflows
Use HR and Admin talent workspaces to manage the recruitment and learning workflows enabled for your tenant and assigned team.
Intended audience
- Admin
- HR
Use workflows, reporting, and customer operations responsibly
Operate tenant workflows, reports, customer delivery, provider connections, commercial acceptance, and analytics only within the controls assigned to your HR or Admin role.
Intended audience
- Admin
- HR
Manage roles, security, imports, and integrations
Use the correct HR or Admin control surface for access, MFA, imports, and integrations, and prefer the narrowest legitimate role or configuration change.
Intended audience
- Admin
- HR
SuperAdmin
Platform administration
Operate tenant, security, provider, legal, commercial, and readiness controls responsibly.
Secure SuperAdmin platform access
Use the SuperAdmin workspace only for platform responsibilities, protect MFA and audit controls, and delegate tenant work through scoped roles rather than sharing privileged credentials.
Intended audience
- SuperAdmin
Manage tenants and packages
Use SuperAdmin tenant and package controls to manage platform configuration through approved, auditable changes rather than informal or cross-tenant workarounds.
Intended audience
- SuperAdmin
Use legal, commercial, and platform governance controls
Review corporate, commercial, legal, customer, metric, GTM, and public-truth controls through their governed platform workflows and recorded evidence.
Intended audience
- SuperAdmin
Manage providers, security, readiness, and evidence
Use platform provider, security, readiness, and evidence controls to make bounded operational decisions without confusing implementation evidence with release or external certification.
Intended audience
- SuperAdmin
Everyone using FriendHRM
Get help
Resolve sign-in, access, data, and feature-availability problems with the right evidence.
Resolve MFA and sign-in issues safely
Collect the minimum useful detail about a sign-in problem, then use the approved recovery or support path without exposing passwords, codes, or recovery material.
Intended audience
- Admin
- HR
- Manager
- Employee
- SuperAdmin
Resolve access, data, and feature-availability issues
Use an evidence-based support request when a page, record, feature, or expected data is unavailable, and keep the request scoped to the exact person, tenant, and task.
Intended audience
- Admin
- HR
- Manager
- Employee
- SuperAdmin
Appendix
All workspaces
Browse the live navigation directory when you know the workspace you need. These links describe destinations; they do not grant access or bypass tenant, role, feature, or data-scope checks.
Employee self-service workspaces
Personal routes available according to your tenant role and assigned data.
Tenant operations workspaces
Company routes for HR, Admin, and Manager work, subject to role and data scope.
Platform administration workspaces
SuperAdmin routes for platform governance and operations.
Need help with a specific task?
Start with the guide for the affected role and task. If the issue remains, submit a focused support request with the page, task, expected outcome, and non-sensitive evidence.
24 reviewed English guides are available in this edition.